RETURN INSTRUCTIONS
If you are not satisfied with an item that you have purchased, you may return the item within 30 days of the date of shipment.
Here are the basic steps to follow:
- All returns must have a Return Merchandise Authorization (RMA) number. To obtain your return RMA number, please call our sales center at +1 450-349-0811 to speak with a sales agent. The RMA number must be included within the returned merchandise preferably written on a copy of your paid invoice. Trimpro will refuse to accept delivery of any returned item without an RMA number.
- Repack the product in its original packaging materials. All products must be returned in like-new condition (never been used with plants), in original boxes (whenever possible), and with all paperwork, parts and accessories to ensure full credit.
- On the outside of the package you are returning, print the return-shipping address which appears on the invoice’s letterhead and the RMA number supplied to you by the sales agent. Do not include any other markings or text on the package. Ship your return merchandise prepaid and insured for the full purchase price by a carrier that offers package tracking, such as United States or Canada Postal Service registered mail, United Parcel Service (UPS), DHL or Federal Express. All return shipping charges must be prepaid. We will not accept C.O.D. deliveries.
- You can expect a refund in the same form of payment originally used for purchase within 30 days of us receiving your returned product. You will be refunded the shipping cost (payment proof required) if the return is a result of a manufacturing defect or a shipping error on our part.
TECHNICAL SUPPORT
If you are looking for technical support assistance or think that your Trimpro product is defective, please call our sales center at +1 450-349-0811 for information.
DELIVERY OF YOUR ITEMS
Delivery of your items can take anywhere from three to seven full business days, depending on your location and the shipping method selected. Please be aware that items shipped outside of Canada may be subject to other than normal shipping delays caused by increased security requirements at border crossing points.
When your order is delivered you should immediately inspect the carton for any potential damage that may have occurred during shipment. It is normal for the carton to show some wear; however, if there is damage to the product itself, contact a Customer Sales Representative immediately by calling +1 450-349-0811. Please have your invoice number available when you call.
OUR PRIVACY POLICY
Visiting Trimpro Store
Your IP address, browser and reference site domain name are logged every time you visit our site. This data is used strictly for load information & customer service analysis as well as for maximizing the efficiency of our servers. Except as provided in this privacy policy, we will not share this data with anyone in any way.
Subject to the terms and conditions of this Privacy Policy, any communication or material you transmit to this Web Site by email or otherwise, including any data, questions, comments, or suggestions (other than personally identifiable information which will be treated in accordance with this privacy policy), is and will be treated as non-confidential and non-proprietary and anything you transmit or post may be used by us and our affiliates for any purpose, including without limitation, reproduction, disclosure, transmission, publication, broadcast, and posting. We are free to use any ideas, concepts, know-how, or techniques contained in any communication or material that you send to this Web Site for any purpose whatsoever including, but not limited to, developing, manufacturing and marketing products using such information.
USING COOKIES
“Cookies” are files stored on your computer’s hard drive by your browser. These cookies help us identify our account holders and optimize their shopping experience. They do not include any data that will identify you personally. They will, however, allow you to use some specialized trimpro.ca features. Most browsers accept cookies automatically, but allow you to disable them if you wish.
ORDERING FROM TRIMPRO STORE
When you order from trimpro.ca, we need your name, email address, shipping address, telephone number, credit card number, expiration date and name & address written on the credit card statement. We use this data to process your order, ship it and send you order and shipping confirmations via email. Except as provided in this privacy policy or if required by law, we will not sell, rent, or disclose this data to any third party without your consent.
From time to time, we use the purchases you make to customize our product recommendations. We also track customer traffic patterns and site usage. Traffic and usage data is used only to improve our site’s design and provide our customers with a fulfilling shopping experience.
OPENING A TRIMPRO STORE ACCOUNT
We require your name, company name, billing address, shipping address, email address and telephone number to open a store account. We may also ask some additional optional questions to help us better serve you. Except as provided in this privacy policy or if required by law, this account data is never shared with anyone in any way without your consent. You can correct account data by clicking on “My Account” on the upper right corner of the website.
From time to time, we may contact you by email about sales, special offers and new site features. You can send an email to info@trimpro.ca or call us at +1 450-349-0811 and inform us that you want to unsubscribe to our email list.
CUSTOMER SERVICE
In addition to being able to call our customer service department, you may also email us at info@trimpro.ca. When you email us, your emails are stored within our system so that we may refer to previous emails from you as needed so that we may properly address your questions and concerns. Except as provided in this privacy policy, the information you provide to our customer service department is not shared with anyone without your consent.
SECURITY POLICY
We use Secure Socket Layer (SSL) encryption technology to protect your personal information. The only time you are required to sign on our site is when you are making a purchase. On the Checkout page, once you clicked on “Finalize Order”, you will be asked to access your existing account or create a new one. Existing account holders are prompted for their ID (your email address) and password. This password is for your protection. If you don’t have your password, there is a link under “My Account” that reads “Forgotten password?”. Enter your registered email to get a new password via this email address.
QUESTIONS ABOUT OUR POLICIES
If you have any questions regarding the respect of your privacy or any of our policies, please contact our Customer Service Department by email at info@trimpro.ca or by phone at +1 450-349-0811.
